Frequently Asked Questions
Q: What is your return policy?
A: You have 14 days from the day your order arrives to request a return on eligible items. Pieces must be unused, unwashed, with tags attached and in their original packaging. Personalized or final‑sale items can only be returned if they arrive damaged or defective.
Q: Can I return personalized items?
A: Because personalized pieces are made just for your little one, they are final sale unless there is a printing error or damage on arrival. If that happens, contact us right away with photos so we can make it right.
Q: How do I check the status of my order?
A: After you place your order, you’ll receive a confirmation email. When your order ships, you’ll get a tracking number you can click or paste into our Track Order page to see real‑time updates.
Q: How long will shipping take?
A: Most orders ship within 3–5 business days. Personalized and made‑to‑order items may need extra processing time; any extended timelines will be noted on the product page and at checkout.
Q: What materials do you use?
A: Our bedding and decor are crafted from soft, high‑quality fabrics chosen to feel cozy, durable, and kid‑friendly. Product pages list fiber content and care so you can choose what’s best for your family.
Q: How do I care for Lacquer Baby bedding?
A: In most cases, machine wash cold on gentle, tumble dry low, and avoid bleach to protect the color and print. Always check the care instructions on each product page and label for the most accurate guidance.
Q: Do you offer swatches or color help?
A: If you’re building a full room, reach out through our Contact page and our team can help you choose coordinates and, where possible, arrange fabric or color swatches so you can see them in your space.
Q: How can I contact you?
A: The fastest way is through our Contact page form or by emailing our support address. We aim to respond within 1–2 business days, Monday through Friday. Clear contact options and response times are recommended best practice for FAQ pages.