FAQ
Orders & Shipping
Q: How long does shipping take?
Most in‑stock, non‑personalized items ship within 3–5 business days. Made‑to‑order and personalized pieces (like certain bedding and custom sizes) may need a little extra processing time; any extended timelines will be clearly shown on the product page and at checkout so you can plan around special dates.
Q: How do I check the status of my order?
You’ll receive an order confirmation email right after checkout. As soon as your order ships, we’ll send a tracking link you can click to see real‑time updates. If tracking ever looks stuck or confusing, reach out and we’ll check on it for you.
Q: Do you ship internationally?
Yes. We currently ship to select international destinations. At checkout, you’ll see if shipping is available to your address along with estimated delivery times and costs.
Returns & Exchanges
Q: What is your return policy?
You have 14 days from the day your order arrives to request a return on eligible items. Pieces must be unused, unwashed, with tags attached and in their original packaging. Personalized and final‑sale items can only be returned if they arrive damaged or defective—but if anything shows up less than perfect, we’ll make it right.
Q: Can I return or exchange personalized items?
Because personalized pieces are made just for you or your little one, they’re final sale unless there’s a printing error or damage in transit. If that happens, email us with your order number and clear photos within 7 days so we can repair, replace, or refund as quickly as possible.
Q: Can I exchange a size or style?
If your pajamas don’t fit as expected, reach out to us with your order number and the size you need. We’ll let you know what’s possible based on current inventory and our exchange policy.
Products, Materials & Care
Q: What materials do you use?
Our bedding, pajamas, and décor are made from soft, high‑quality fabrics chosen to feel gentle on skin, photograph beautifully, and hold up to repeat washing. Each product page lists exact fiber content and care details so you can pick what works best for your family.
Q: What sizes do you offer?
Our pajamas and bedding are designed for babies, kids, and moms. Size ranges vary by item, so please check the size chart on each product page for exact measurements.
Q: How should I care for my pajamas and bedding?
Most pieces like a gentle routine: machine wash cold on delicate, tumble dry low, and skip bleach or harsh detergents to protect the color and print. Always check the care label and product page first—if you’re not sure, send us a note and we’ll advise based on the exact item.
Styling Help & Design Services
Q: Can you help me design my nursery or kids’ room?
Yes. Our Design My Nursery & Kids’ Room service helps you pull everything together—from print selection to bedding, pillows, and wallpaper. If you’re planning a nursery or big‑kid room, contact us with a few photos and the prints you’re considering, and we can suggest coordinates and, where available, arrange fabric or color swatches.
Gifts & Packaging
Q: Do you offer gift‑ready packaging or gift sets?
Many of our pieces are perfect for gifting. At checkout, you can leave a note if your order is a gift, and we’ll pack it with extra care. For curated gift sets and night‑in bundles, visit our Gifts & Aromatherapy and Night‑In Sets sections to find options that arrive beautifully presented and ready to give.
Getting in Touch
Q: How can I contact you?
The easiest way is through our Contact page or by emailing our support team. We typically respond within 1–2 business days, Monday through Friday. If you’re writing about an order, please include your order number so we can help you faster.